Terms and Conditions

Last updated: Oct 20, 2024

Terms of Use

This document is an electronic record in terms of the Indian Contract Act 1872; the Information Technology Act 2000, the rules made thereunder; and the amended provisions pertaining to the electronic records in various other statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Fampulse Technologies Private Limited (CIN U62091KA2024PTC187024), having its registered office at C 1402 Mahindra Windchimes, Arekere, Banerghatta Road, Bengaluru- 560076, Karnataka, India (“Company” or “we” or “us”), is the owner of the website domain at lifedot.app and mobile application Lifedot available on the Google Play store and the App Store and other variations of the same respectively (referred as “Platform”).

The Company requests Users (as defined below) to carefully review these terms & conditions (“Terms of Service” or “Agreement” or “TOS”) prior to accessing the Platform or availing of the Services (as defined below) using the Platform. Upon clicking the “I agree with Terms of Use and Privacy Policy” button during registration, the User irrevocably and unconditionally agrees to comply with and be bound by all obligations stipulated in this TOS, which together with our privacy policy available [here] and any other applicable policies referred to or made available on the Platform, forms a binding agreement between the Company and the User.

1. Definitions

1.1 “Company,” “we,” “us,” or “our” means Fampulse Technologies Private Limited, including any of its subsidiaries, affiliates, or successors, collectively referred to as the “Company” for the purposes of this Agreement.

1.2 “Service(s)” refers to the various services offered through the Platform, as further described in Clause 3. The Services may change or be updated from time to time at the sole discretion of the Company.

1.3 “User” or “You” means any individual who accesses or uses the Platform, whether as a registered customer or a visitor. This includes both registered Users who create an account and individuals browsing the Platform.

1.4 “Vendor” refers to any individual, company, firm, or entity, including but not limited to registered medical practitioners, who are listed on the Platform to provide services (“Vendor Services”).

2. Services

2.1 Lifedot Services: “Lifedot Services”, “Our Service” or “Service” shall mean the personalized services provided by Lifedot to enable its Users to watch Lifedot Content, including all features and functionalities, recommendations, and reviews, the website, app, and user interfaces, as well as all content and software associated with our services.

2.2 To use the Lifedot Services, you must have internet access and a Lifedot Ready Device and provide Us with one or more Payment Methods. “Payment Method” shall mean a current, valid, and accepted method of payment, as may be updated from time to time, and which may include payment through Your account with a third party.

2.3 The scope of the Services available for use by You depends on the type of Lifedot Services availed by You and whether or not the Lifedot Services are available free of charge or in lieu of a fee.

2.4 Free Trials and Promotional Offers: The Company may offer free trials or promotional discounts to new users or as part of special promotions. The duration of any free trial or the specifics of any promotional offer will be detailed in your account or communicated to you. Eligibility for free trials and offers is determined at the sole discretion of the Company.

2.5 Subscription Plans: The Service offers subscription plans with various billing periods, such as monthly, quarterly, or yearly options. By subscribing, you agree to pay the fees applicable to the billing period you select.

2.6 Payment and Renewal: You agree that the Company is authorized to charge your payment method for both the initial subscription fee and subsequent renewals according to the billing cycle selected.

2.7 Subscription Modifications and Cancellations: The Company reserves the right to modify subscription terms, including pricing, billing periods (e.g., monthly, quarterly, yearly), or any associated offers. Any changes will be communicated to you prior to the next billing cycle.

3. Privacy

We respect your privacy. Please have a look at our Privacy Policy for further information.

4. Billing, Cancellation & Refunds

4.1. Billing: The Subscription Fee for the Lifedot Services and any other charges You may incur in connection with Your use of the Lifedot Services, such as taxes and possible transaction fees, will be charged to Your Payment Method and the details of which are available in your “Account” page. Lifedot reserves the right to change, supplement, alter or remove any of the Lifedot Content or Lifedot Services that are subject to a Subscription Fee as it deems fit. Lifedot does not guarantee the availability of a specific Content/Service or a minimum Content or duration of availing the Service that is subject to a Subscription Fee.

4.2. Payment Methods: To use the Lifedot Service, You must provide one or more Payment Methods. You authorize Us to charge any Payment Method associated with Your account in case Your primary Payment Method is declined or no longer available to Us. You remain responsible for any uncollected amounts and shall keep Lifedot fully indemnified against all such costs, penalties, losses, and damages incurred by Lifedot and/or its affiliates in connection with such non-payment. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, We may suspend Your access to the Lifedot Services/Lifedot Content until We have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge You certain fees, such as foreign transaction fees or other fees relating to the processing of Your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with Your Payment Method Company for more details and any further clarifications. You further agree and acknowledge that Lifedot reserves the right to not process or to cancel Your subscription in certain circumstances, for example, if We suspect the request is fraudulent, or there is a pre-existing account or in any other circumstances Lifedot deems appropriate in its sole discretion.

4.3. Cancellation & Refunds: To the extent permitted by the applicable law, payments are non-refundable and We do not provide refunds or credits for any unwatched/purchased Lifedot Content or unutilized Lifedot Services. For the sake of clarity, You will not receive a refund for the Subscription Fee You already paid for Your current subscription period and You will continue to receive the Lifedot Services and access to the Lifedot Content until the end of Your current Subscription period.

5. Usage Guidelines

5.1. Lifedot is for people over the age of 18. Minors under the age of 18 should only use Lifedot with the consent and involvement of a parent or guardian

5.2. The Lifedot Services and any Content viewed through the Site are for Your personal and non-commercial use only and may not be shared with individuals beyond Your household without the written permission of Lifedot. On successfully signing up for the Lifedot Services, We grant You a limited, non-exclusive, non-transferable, non-sublicensable, non-commercial right to access the Lifedot Services and view Lifedot Content, privately. Except for the foregoing, no right, title or interest shall be transferred to You with respect to the Site or Lifedot Content. You explicitly agree not to use the Lifedot Service for public performances or any commercial gains with such public performances of Lifedot content whatsoever.

5.3. You may view the Lifedot Content primarily within the country in which You have established Your account and only in geographic locations where We offer Our Services and have licensed such content. The Lifedot Content that may be available to watch will vary by geographic location and will change from time to time.

5.4. The Lifedot Services, including the Lifedot Content library, is regularly updated and new content is added for Our Users. In addition, we continually test various aspects of Our Service, including Our website, user interfaces, promotional features, and availability of Lifedot Content.

5.5. Passwords and Account Access The User who created the Lifedot account and whose Payment Method is charged (the “Account Owner”) has access and control over the Lifedot account and the Lifedot Ready Devices that are used to access Our Services and is responsible for any activity that occurs through such Lifedot account. To maintain control over the account and to prevent anyone from accessing the account, the Account Owner should maintain control over the Lifedot Ready Devices that are used to access the Services and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information You provide to Us relating to Your Lifedot account. We can terminate Your account or place Your account on hold in order to protect You, Lifedot, or Our partners from identity theft or other fraudulent activity.

5.6. You agree to use the Lifedot Services, including all features and functionalities associated therewith, in accordance with all applicable laws, rules, and regulations, or other restrictions on the use of the Lifedot Services or Lifedot Content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained in or obtained from or through the Lifedot Service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Lifedot Services; use any robot, spider, scraper, or other automated means to access the Lifedot Services; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Lifedot Services; insert any code or product or manipulate the Lifedot Content or the Lifedot Services in any way; or use any data mining, data gathering or extraction method. In addition, You agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Lifedot Services, including any software viruses or any other computer code, files or programs. At the sole discretion of Lifedot, We may terminate or restrict Your use of Our service if You are in violation of any of the Terms of Use herein or are engaged in illegal or fraudulent use of the Lifedot Services.

5.7. The quality of the display of the Lifedot Content may vary from device to device and may be affected by a variety of factors, such as Your location, the bandwidth available through, and/or the speed of Your Internet connection. HD and Ultra HD availability is subject to Your Internet service and device capabilities. Not all content is available in all formats, such as HD or Ultra HD. Default playback settings on cellular networks exclude HD and Ultra HD content. The minimum connection speed for SD quality is 1 MBps; however, we recommend a faster connection for improved video quality. A download speed of at least 5.0 MBps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 25.0 MBps per stream is recommended to receive Ultra HD (defined as a resolution of 1080p or higher). You are responsible for all Internet access charges. Please check with Your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching Lifedot Content will vary based on a number of factors, including Your location, available bandwidth at the time, the Content You have selected and the configuration of Your Lifedot Ready Device.

5.8. Lifedot software is designed to enable viewing of Lifedot Content through Lifedot Ready Devices. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the Lifedot Services may require third-party software that is subject to third-party licenses. You agree that You may automatically receive updated versions of Lifedot and related third-party software.

5.9. The Application collects and processes personal data that you provide to the Company for the purpose of delivering the Service. The Company takes reasonable measures to protect your data, but it is your responsibility to ensure the security of your device and access to the Application. You agree to maintain the confidentiality of your device credentials and access to the Application.

We strongly recommend against jailbreaking or rooting your device, which involves removing software restrictions and limitations imposed by the official operating system. Such actions may compromise the security of your device, making it vulnerable to malware, viruses, and other security threats, and could prevent the Application from functioning properly or at all.

The Application may integrate with or use third-party services, including but not limited to analytics, cloud storage, and payment processing, to enhance the functionality of the Service. These third-party Companies may have access to your personal data as part of their service provision. Please note that such providers are governed by their own privacy policies and terms of service. The Company assumes no responsibility or liability for the data handling practices of these third-party services.

By using the Application, you acknowledge and agree that your data may be shared with third-party Companies, and you agree to their respective terms and conditions. The Company reserves the right to change or update the list of third-party services as necessary, without specific notification.

6. Responsibility for Use of the App

You assume full responsibility for any results obtained from your use of the Application, and for any conclusions you may draw from such use. The Company shall not be liable for any damage or loss caused by errors or omissions in any information, instructions, or scripts that you provide in connection with the Application, or for any actions taken by the Company based on your instructions. It is your responsibility to ensure that the information you provide is accurate and appropriate for your intended use of the Application.

The Application provides functionality for users to share profiles and data with others, such as caregivers or family members. By sharing your data or profile, you acknowledge and accept that any sharing and the consequences arising from such sharing, including how the shared data is used or managed by others, are solely your responsibility. The Company is not responsible for the actions or decisions made by other users or third parties with whom you share your data or profile. You agree to share your data at your own risk, and the Company is not liable for any consequences resulting from this sharing.

8. User Data and Document Storage

8.1 We store user data and documents on our servers in standard formats. These may be stored using third-party services such as Google Cloud Storage and Firestore, which implement encryption for data both in transit and at rest. To accommodate your right to data deletion, we offer four methods for requesting deletion:

Account Deletion: You can delete your entire account, including all associated data, directly through the Application.
Profile Deletion: You may choose to delete specific profiles within your account without affecting other data.
Email Request: You can request data deletion by sending an email to [email protected].
Submit Form: Alternatively, you can submit a data deletion request via the form available on our website.

The user data and documents are stored on our servers, which may include third-party services such as Firestore and Google Cloud Storage. These services use encryption to protect your data during transmission and while stored (“at rest”). This ensures that your past entries remain accessible, even if you log out or deactivate your account. You hereby consent to the collection and storage of your data with these security measures in place. If you wish to have your data deleted, you may request deletion through one of the available methods, including sending an email to [email protected].

9. Intellectual Property

9.1 Lifedot IP You acknowledge that Lifedot is and shall remain the sole and exclusive owner of all right, title, and interest in and to (i) the “Lifedot” name, all related trademarks, service marks, trade names, designs, logos, and insignias related thereto (collectively, the “Lifedot Marks”); (ii) all copyrights, trademarks, patents, and other intellectual property rights contained therein or related thereto; and (iii) Lifedot Content, any and all third-party content, data, materials, and other information contained in, or uploaded to the Site or derived therefrom (collectively, the “Lifedot IP”). You hereby agree not to remove, alter or obscure any copyright, trademark, service mark, or other proprietary rights incorporated in or accompanying the Lifedot Services or Lifedot Content.

10. Class Action Waiver

Where permitted under the applicable law, You and Lifedot agree that each may bring claims against the other only in Your or Its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, where permitted under the applicable law, unless both You and Lifedot agree otherwise, the court may not consolidate more than one person’s claims with Your claims and may not otherwise preside over any form of a representative or class proceeding.

11. Disclaimers

11.1Lifedot DOES NOT PROMISE THAT THE SITE OR ANY Lifedot CONTENT, SERVICES, OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. Lifedot CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. Lifedot DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. Lifedot DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY Lifedot SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

11..2. Lifedot reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

11.3. This disclaimer applies to any damages, liability, or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of, or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

11.4 Medical Disclaimer: Lifedot is not a healthcare facility or a provider of medical services or information. Our Services are not to be construed as medical advice or an alternative to medical care, and should not be relied upon for diagnosing or treating medical conditions. Always consult a licensed physician if you experience any discomfort or if you have a pre-existing medical condition. While there is substantial third-party research indicating that meditation and physical activity may support overall health and well-being, Lifedot makes no guarantees that its Services provide long-term physical or mental benefits.

Participation in any movement content provided by Lifedot (e.g., fitness or exercise routines) is at your sole discretion and risk. You represent that you are physically fit to engage in these activities and that you do not have any condition that would make participation unsafe. Lifedot advises that you consult a licensed physician before beginning any exercise program, particularly if you have any pre-existing health concerns such as injuries, heart disease, high blood pressure, or pregnancy. Lifedot is not responsible for any consequences arising from your participation in these activities or your decision to follow the advice provided in the Services. You acknowledge that not all activities provided in the Services are suitable for every individual and that your use of the Services is entirely at your own risk.

The Services provided by Lifedot do not constitute medical advice, and should not be used as a substitute for professional medical treatment or consultation with a licensed physician. No part of the Lifedot Services, including prescription parsing features, should be considered a replacement for professional medical judgment, diagnosis, or treatment.

Lifedot is intended for users aged 18 and above. Minors under the age of 18 may use Lifedot only with the supervision and involvement of a parent or guardian, including content designed for children and teenagers.

11.4 Vendor and Prescription Parsing Disclaimer: 8.5.1. Lifedot provides users with access to vendors, including medical practitioners, through its platform. Lifedot is not responsible for the ability or intent of any vendor, including medical practitioners, to fulfill their obligations to the user. This includes any errors, omissions, or representations made by vendors, as well as any issues related to the quality of care, medical negligence, inappropriate behavior, or other misconduct by the vendor or their staff. Lifedot disclaims any liability for the actions of third-party vendors or medical professionals.

Our app offers a prescription parsing feature to assist users in reading and organizing prescription data. However, this feature may occasionally produce errors, and Lifedot does not claim absolute or 100% accuracy of the results. Users should review and verify any prescription data parsed by the app before taking any action based on it. The final responsibility for ensuring the correctness of prescription data lies with the user, and Lifedot disclaims any liability for errors in prescription parsing or any consequences arising from reliance on such data.

The prescription parsing feature is offered as a convenience to users and is not a substitute for professional medical advice or verification by a healthcare provider. Lifedot strongly advises users to consult with their medical provider regarding any parsed prescription data and to not rely solely on the app for medication-related decisions.

12. Limitation of Liability

IN NO CASE SHALL Lifedot, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, PRINCIPALS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR USE OF THE Lifedot SERVICES OR ANY CONTENT OR MATERIAL THEREOF, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT OR MATERIAL, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR MATERIAL THEREOF, EVEN IF ADVISED OF THEIR POSSIBILITY. ADDITIONALLY, ANY LOSS OR DAMAGE DUE TO VIRUSES OR OTHER MALICIOUS SOFTWARE THAT MAY INFECT YOUR DEVICE, COMPUTER EQUIPMENT, SOFTWARE, DATA, OR OTHER PROPERTY CAUSED BY YOU ACCESSING, USING, OR DOWNLOADING THE SERVICES OR CONTENT, OR FROM TRANSMISSIONS VIA EMAILS OR ATTACHMENTS RECEIVED FROM US. Lifedot’S MONETARY LIABILITY FOR THE SERVICES OR THE Lifedot CONTENT OR MATERIAL THEREOF ON THE SITE SHALL BE LIMITED TO INR 500/- (INDIAN RUPEES FIVE HUNDRED ONLY) IN ANY CASE WHATSOEVER.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, YOU ASSUME FULL RESPONSIBILITY FOR YOUR OWN USE OF THE Lifedot SERVICES. IN NO EVENT SHALL Lifedot BE LIABLE TO YOU, YOUR HEIRS, OR ASSIGNS OR TO ANY THIRD PARTY FOR ANY LOSS, DEATH, DAMAGE, OR BODILY INJURY THAT YOU SUFFER, OR THAT YOU CAUSE TO ANY THIRD PARTY, IN CONNECTION WITH YOUR USE OF THE SERVICES OR OTHER ACTIVITIES YOU UNDERTAKE IN CONNECTION WITH YOUR UTILIZATION OF THE SERVICES.

CERTAIN JURISDICTIONS, INCLUDING JURISDICTIONS IN THE EUROPEAN UNION, DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS

13. Indemnity

You agree to defend, indemnify and hold harmless Lifedot, its affiliates, officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from: (i) Your use of and access to the Lifedot Services and Lifedot Content; (ii) Your violation of any term of these Terms and Conditions; (iii) Your violation of any third party right, including without limitation any publicity, privacy, or intellectual property right; (iv) Your breach of any applicable laws; and (v) any unauthorized, improper, illegal or wrongful use of Your Account by any person, including a third party, whether or not authorized or permitted by You. (vi) Your inability to use, unauthorized use of, delay, performance, or non-performance of the Site;

This indemnification obligation will survive the expiry or termination of these Terms and Conditions and Your use of the Service.

14. Miscellaneous

14.1. Governing Law and Jurisdiction: These Terms of Use shall be governed by and construed in accordance with the laws of India and subject to the exclusive jurisdiction of the Courts of Bengaluru.

14.2. Survival: If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.

14.3. Changes to Terms of Use and Assignment: Lifedot may, from time to time, change these Terms of Use. We will notify You at least 15 days before such changes apply to You. We may assign or transfer Our Agreement with You including Our associated rights and obligations at any time and You agree to cooperate with Us in connection with such an assignment or transfer.

14.4. Electronic Communications: We will send You information relating to Your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to Your email address provided during registration.

15. Support

The Company offers an email-based support system. In case you require any assistance or support, you may access support resources or contact our support by emailing at [email protected]

The Company shall revert to every complaint within 48 hours of receipt of the complaint. Further, the Company shall take best possible efforts to redress the complaint within 30 days of receipt of the complaint. Any suggestions by Company regarding use of the Services shall not be construed as a warranty.

The User agrees and acknowledges that the Company shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by the Company. Any suggestions by Company regarding use of the Service shall not be construed as a warranty.

16. Contact

If you have any questions regarding the Services or usage of the Platform, please contact Company at [email protected]. Please note that for the purpose of validation, you shall be required to provide information (including, but not limited to contact number or registered mobile number, etc.) for the purpose of validation and taking your service request.