Missed Call Automation for Clinics — Dedicated clinic number, multi-number mapping, after-hours WhatsApp, and receptionist dashboard logging.
Missed Call Follow-Up
Never Lose a Visit to a Missed Call
Lifedot provisions a dedicated clinic number that masks personal phones, rings up to 3 mapped devices (receptionist, assistant, doctor), and applies day/hour rules. If a call is missed, we send a polite WhatsApp with your booking link or callback request — and log it to the receptionist dashboard.
✅ Works with phone-only • Practo/Calendly/custom links • Handwriting or any EMR
When a call is missed, you often lose the visit — and the relationship
Phones ring while the front desk is busy or the doctor is consulting. After hours, calls hit personal phones — or go nowhere. With Lifedot, the clinic number and WhatsApp follow-ups close that gap automatically.
A Clinic Number Designed for How Clinics Actually Operate
Mask Personal Numbers
Parents call one clinic number. Your personal numbers stay private and protected.
Map Up to 3 Phones
Ring the receptionist, assistant, and doctor — simultaneously or in sequence — so open-hours calls are answered.
After-Hours Rules
After hours, calls are not forwarded. Parents get a gentle WhatsApp with a callback request or booking option for tomorrow.
| Time | What Happens | What Parents See |
|---|---|---|
| Clinic Hours | Calls ring on up to 3 mapped phones. If missed, WhatsApp follow-up is sent. | “We saw your call. Tap to confirm visit or request a callback.” |
| After Hours | Calls are not forwarded to personal numbers. Automatic WhatsApp reply is sent. | “Clinic is closed now. Tap to request a callback or book for tomorrow.” |
How It Works — Simple & Automatic
Call Hits the Clinic Number
Rings up to 3 mapped phones. Your personal numbers remain private.
If Missed, WhatsApp Replies
A polite, configurable message with a pre-visit form, booking link, or callback request is sent instantly.
Everything Gets Logged
The receptionist dashboard records caller, time, and status: “Pending”, “Replied”, “Converted”, or “No-Show”.
Fewer Manual Callbacks, More Confirmed Visits
Problem Without Lifedot
- Staff must call every missed number back manually.
- Many families never try again after a missed call.
- Lost first-time visits and future continuity of care.
- No context — just a long call log.
Solution With Lifedot
- Instant WhatsApp follow-ups — no manual texting.
- Families flow into booking or request a callback easily.
- More prepared arrivals; calmer front desk.
- Receptionist dashboard tracks Pending → Replied → Converted.
Frequently Asked Questions
Quick answers for busy practitioners
Do we get a dedicated clinic number?
Yes. We provision a clinic number for you. Your personal numbers stay private and sit behind it.
Can we map multiple phones to the clinic number?
Yes. You can connect up to 3 phones (receptionist, assistant, doctor). Calls can ring simultaneously or in sequence.
What happens after hours?
After-hours calls are not forwarded. Parents receive a polite WhatsApp message to request a callback or book for the next day. The call is logged to your Call-Back list.
Where do missed calls and replies show up?
In the receptionist dashboard, with statuses like “Pending”, “Replied”, “Converted”, and “No-Show”.
Does this replace my receptionist?
No. It supports them — especially when they’re busy — by automating WhatsApp follow-ups and organizing callbacks.
Do parents need to install an app?
No. They receive a secure WhatsApp message that opens in any browser (PWA).
Start saving the visits you’re already earning
No system change. No complexity. Just a calmer, more reliable clinic flow.